Exchange Policy
Exchange & Return Policy
At HerLikes, your comfort and satisfaction are our top priorities. We want you to love your purchase! If you are not entirely satisfied with your order, we are here to help with a straightforward exchange process.
03-Day Exchange Policy
You have 03 days from the date of delivery to request an exchange for eligible items.
Eligibility for Exchange
To be eligible for an exchange, please ensure that:
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The item is unworn, unwashed, and in the exact same condition that you received it.
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All original tags, labels, and hygiene seals are fully intact and attached.
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The item is returned in its original packaging.
⚠️ Important Hygiene Exception: For health and hygiene reasons, we do not accept returns or exchanges on panties, thongs, or any lingerie bottoms unless the item received is damaged or defective upon arrival. We kindly ask that you carefully check our size guides before purchasing these items.
How to Request an Exchange
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Contact Us: Reach out to our customer support team via WhatsApp at +923004171706 or email us at rabta.herlikes@gmail.com within 7 days of receiving your order.
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Provide Details: Please share your Order Number, a photo of the item, and the reason for the exchange (e.g., size issue).
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Approval: Once our team approves the exchange request, we will guide you on how to send the item back to us.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so that we can evaluate the issue and make it right at no extra cost to you.
Shipping Costs for Exchanges
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If the exchange is due to a sizing issue or change of mind, the customer will be responsible for paying the courier charges to send the item back to us.
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If the exchange is due to a mistake on our part (e.g., wrong item or defective product), HerLikes will cover all associated shipping costs.
Non-Refundable
Currently, we offer exchanges only. We do not offer cash refunds.